Dilwana Marketplace Policy

• Sellers must provide accurate personal and business information during registration.
• Each seller is responsible for maintaining the confidentiality of their account credentials.
• Dilwana reserves the right to suspend or terminate accounts for violations of this policy.
• E-mail your KYC documents to info@dilwana.com

• Sellers are responsible for the accuracy of product descriptions, images, prices, and availability.
• Prohibited items include illegal products, counterfeit goods, and items that infringe on intellectual property rights.
• All products must comply with local, national, and international laws.
  
  

• Dilwana charges a 30% commission on the final sale price of each item sold through the platform.
• Commissions are automatically deducted before disbursing payments to sellers.
• The commission covers platform maintenance, marketing, and customer support services.
  
  

• Payments to sellers are processed monthly, subject to a minimum payout threshold.
• All transaction fees, including currency conversion and payment gateway charges, are borne by the seller.
• Sellers must provide valid banking information for payment processing.
  
  

• Sellers are responsible for packaging, labeling, and shipping products to buyers promptly.
• Accurate shipping details, including costs and estimated delivery times, must be provided.
• Sellers must comply with all shipping regulations, including customs declarations for international orders.
• Cost of shipping will calculate by the website and will add to the price of the product automatically and the purchaser will pay the shipping fee

• Sellers must clearly outline their return and refund policies within their store.
• In cases of disputes, Dilwana may mediate between buyers and sellers, with the final decision at Dilwana's discretion.
• Sellers are responsible for resolving issues related to defective, damaged, or incorrect items.
  
  

• Dilwana is not liable for transactions between buyers and sellers, including product quality, shipping issues, or payment disputes.
• Sellers are responsible for ensuring compliance with tax obligations and legal requirements in their jurisdiction.
• Dilwana holds no responsibility for the sale or non-sale of any registered seller's products. Regardless of sales performance, all sellers intending to register must purchase a subscription to access the platform's services.

• Misrepresentation of products or fraudulent activities.
• Manipulation of sales, reviews, or ratings.
• Unauthorized use of intellectual property or violation of privacy rights.